Straightforward refund terms.
We stand behind our data. Here is exactly what applies to each plan — no fine print, no surprises.
14-day money-back guarantee — first paid subscription
A new paying subscriber may request a full refund of the first subscription charge within 14 calendar days after that charge. The guarantee applies once per individual customer and organization, does not apply to renewals, overage charges, separately purchased services, or implementation fees, and does not apply where an Enterprise order form expressly states a different refund term. To request a refund, email support@ratescope.co from the account email address within the 14-day period. RateScope will cancel the subscription and return the eligible charge to the original payment method.
- ✓14-day window from the date of the first charge — not the signup date.
- ✓Applies once per individual customer and organization.
- ✓Applies to the first paid subscription charge only — not to renewals, overage charges, separately purchased services, or implementation fees.
- ✓Does not apply where an Enterprise order form expressly states a different refund term.
- ✓Refund is issued to the original payment method via Stripe.
- ✓Processing typically completes within 5–10 business days after approval, depending on your card issuer.
Renewals and all other charges
Every plan is cancel-anytime from your account. Cancellation takes effect at the end of the current billing period. Access continues through the paid period; the current period is not refunded.
- ✓Cancel anytime — no cancellation fee.
- ✓Access continues through the end of the period you paid for.
- ✓No partial-period refunds on renewals, overage charges, separately purchased services, or implementation fees outside the first-subscription guarantee window.
- ✓Enterprise subscribers are governed by their order form, which controls if it states a different refund term.
How to cancel or request a refund
To cancel, sign in and go to Account settings, then select “Manage billing” to access the Stripe Customer Portal. To request a refund under the 14-day first paid subscription guarantee, email support@ratescope.co from the account email address within the 14-day period. We aim to respond within 2 business days.